Working in the community can sometimes mean interacting with people dealing with high levels of stress, difficult life situations, or challenges with mental health. This workshop focuses on the foundational skills to have an effective conversation with individuals who are having difficulty and may be in crisis situations. This includes an introduction to trauma informed care, and foundational communication skills required in helping conversations. Additionally the workshop includes how crises develop and common emotional, cognitive, and behavioural responses to crisis. Participants will also learn a counselling model to use when engaging with individuals in crisis used on Klinic’s crisis lines. This workshop uses a mixture of lecture, group discussion, audio examples, and case study to facilitate participant learning. Also expect a guest appearance from members of the Winnipeg Regional Health Authority and Canadian Mental Health Association who will explain what other resources are out there to help you create an accessible workplace committed to inclusion and promoting good mental health.

 

Klinic is a member of the Manitoba Association of Community Health providing a full range of health related services from medical care to counselling to education. Klinic promotes health and quality of life for all aiming to help people make choices about their own health. Lyndsay Hersikorn is a trainer and counsellor at Klinic Community Health Centre. She provides public education, training, and professional development in a number of clinical areas. She is a certified crisis counsellor through the American Association of Suicidology. As a counsellor at Klinic she has experience working with individuals in crisis, and individuals with histories of trauma.