Position Summary: Under the direct supervision of the Director of Housing and Community Development (DHC), the Live-in Caretaker (LIC) is a hard-working, innovative and self-motivated individual committed to IRCOM’s vision and mandate of empowering newcomer families to integrate into the wider community through affordable transitional housing, programs and services. This position is a key role and is central to the overall success of IRCOM. This staff is a ‘people person’ who is creative, efficient and possesses exceptional property management, communication, technical and organizational skills. The LIC is able to meet the challenges of working in a culturally diverse environment with a positive outlook and approachable attitude. The ideal candidate will exhibit and uphold IRCOM’s core values of integration, inclusion, social justice and empowerment and they will work in a way that is people-centered, holistic and partnership based.

BACKGROUND

Under the direct supervision of the Director of Housing and Community Development, the Live-In Caretaker will be responsible for the management and delivery of the following activities:

HOUSE MAINTENANCE

• General maintenance oversight of a multi-family housing complex with offices and community spaces
• Responsible to ensure the janitorial services to common building areas are completed to the highest standards, including but not limited to floor cleaning, sweeping and washing, snow removal, waste removal, surface/window cleaning, light bulb replacement, etc. in accordance with the IRCOM House Operations Manual
• Responsible for the training and management of janitorial staff ensuring WHMIS training, safe work practices implementation and best practices expectations are clearly defined
• Prepare, analyze and develop solutions to address complex building performance and system issues
• In accordance with the IRCOM House Operations Manual, the LIC will conduct regular inspections to assess the condition of the building envelope, monthly suite inspections, regular inspections of building systems and fixtures, and report findings with repair recommendations to senior management
• Lead a diverse team of tenant volunteers
• Facilitate effective communication with tenants regarding basic home maintenance tips
• Train and supervise paid casual and janitorial personnel to:
• Perform janitorial services as per the IRCOM House Operations Manual
• Perform basic suite fixture maintenance and repairs
• Respond to basic tenant inquiries and problems
• Assist LIC with building and suite inspections
• Coordinate and supervise general maintenance, structural and infrastructure projects and renovations to ensure they are delivered within cost, design, technical and scheduling criteria in collaboration with the Director of Housing
• Manage pest control throughout and around the building

TECHNICAL EXPERTISE

• Knowledge of maintenance equipment and practices
• Knowledge of commercial building construction & maintenance practices
• Basic electrical, mechanical, plumbing, and home repair skills including but not limited to drywall/taping repair, painting, cabinet repair, door adjustment repair, etc.

CONTRACTOR RELATIONS

• Plan and schedule preventative maintenance with trades and other building systems and business procedure
• Negotiate, write and manage contracts for a variety of services
• Schedule, co-ordinate and administer contracted trades, consultants, and inspectors and ensure work is completed safely and satisfactory
• Participate in preparing requests for proposals/quotation and specifications, and analyze and recommend the award of contracts for all property and facility management functions
• Participate in negotiations with contractors/vendors for pricing
• Responsible for maintenance contracts, purchasing, and make recommendations to DH
• Arrange annual Fire Safety Inspection, repairs and reporting
• Maintain daily, weekly, monthly, quarterly, semi-annual and annual Fire Safety Plan inspections and reporting
• Arrange with tenants to move cars from parking lot for snow clearing when necessary

COMMUNICATION & REPORTING

• Obtain input from tenants on building and suite maintenance/repair issues that ensures accountability to the community by designing and facilitating participatory, consultative processes which enable community voices to be heard and considered
• Submit monthly reports to DH
• Maintain accurate records on maintenance activities including date and location requests, type of repairs, length of time to complete repairs from time of request until time of completion and inventory used for maintenance
• Maintain accurate records for Fire Safety Plan management
• Attend monthly staff meetings and other staff events
• Communicate openly and honestly with the DH and all IRCOM staff
• Help resolve disputes involving tenants when it pertains to housing
• Prepare clear, concise reports outlining findings and recommendations for management
• Assist in the preparation of annual and long term facility plans in consultation with the DH

OTHER TASKS

• Manage security cameras and general security of the facility
• Ensure proper tenant use of garbage and recycling facilities
• Maintain constructive, positive communication with the DH and relevant partners
• Work in partnership with all other IRCOM staff
• articipate in IRCOM’s Strategic Planning
• Respond to emergency facility/property and security situations on a 24 hour basis
• Ensure proper health, safety, environment, building code compliance, and security of all premises and associated assets
• Participate as a member of the IRCOM Workplace Safety and Health Committee
• Deliver management letters to tenants
• Participate in inventory management and procurement planning
• Participate in bi-annual community meetings
• Other tasks as assigned by the Director of Housing

QUALIFICATIONS

• Degree or diploma in Building Technology, Property/Facility Management and/or equivalent experience
• Three (3) years in residential property management
• Working knowledge of Residential Tenancies legislation, procedures and RTB hearings
• Must possess strong written and oral communication skills
• Demonstrated ability to deal effectively with employees, trades, contractors, consultants, government departments and the public
• Demonstrated ability to work independently with strong organization/time management skills
• Strong analytical and problem solving skills and demonstrated ability to provide innovative and effective solutions to troubleshoot and address property/facility and maintenance issues in a cost effective, timely and creative manner
• Demonstrated hands on proficiencyin performingbuilding and fixture maintenance and repair andjanitorial cleaning methods and procedures
• Experience training janitorial and maintenance skills to individuals without previous training.
• Proven ability to handle conflict in a positive and professional manner
• Proven ability to set priorities, manage conflicting priorities and adapt to changing circumstances
• Working knowledge of building systems, current building codes and standards, and occupational health, safety, and labour regulations
• Knowledge of WHMIS principles and safety protocols
• Demonstrated budgeting and cost management skills
• Must possess a valid Manitoba drivers license
• Working knowledge of Microsoft Excel and Word
• Experience working in the social housing sector or the not-for-profit sector, working with newcomers, and proficiency in a second language are considered to be assets
• Strong commitment to supporting and empowering the newcomer community
• International education / experience is recognized
• Fluency in additional languages in common with tenants is an asset
• Must undergo Criminal Record Check, as well as Child Abuse Registry Check

HOURS OF WORK

This position is a full-time position for a maximum of 37.5 hours per week (7.5 hours per day). The LIC’s hours will generally correspond with IRCOM business hours between 9am and 5pm, Monday to Friday, with flexibility provided to modify start and finish times to address non-standard times required for planned specific work activities. Overtime work is compensated by time and a half off, and must be authorized by the Director of Housing and Community Development.

SALARY & TERM

This is a permanent full-time position (37.5 hours per week). The Live-In Caretaker’s salary is $31,843 and includes MERCS and extended health benefits after the probationary period. The position has a 6-month probationary period, during which time the employee or IRCOM may terminate the employment on one week’s notice.

To learn more about IRCOM’s unique mandate and programming please visit www.ircom.ca.

Other

Selected candidate must be legally entitled to work in Canada.

Employment Equity is a factor in selection. Applicants are requested to indicate in their covering letter or resumé if they are from any of the following groups: women, Aboriginal people, visible minorities and persons with a disability.

Applicants with families are welcome to apply and an apartment based on family size will be provided.

To apply for this position please submit your resumé and cover letter by

Monday, December 7, 2015 by 5:00 PM to:

Office Administrator,
95 Ellen Street Winnipeg,
Manitoba R3A 1S8
Email: admin at ircom.ca
Fax: 204 - 943 – 4810.

We thank all who apply. Please be advised that only those selected for an interview will be contacted. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please note the successful candidate will be required to submit to a Criminal Record Check as well as a clear Child Abuse Registry Check

SOURCE: IRCOM