GOAL

As part of the team at Winnipeg Harvest and working in support of and within the agency’s mission, goals, objectives, policies and procedures, the goal of this position is to provide food assistance and community support for those who struggle to feed themselves and their families.

REPORTING RELATIONSHIPS:

Reports to Director of Client Services and Community Engagement

RESPONSIBILITIES:

• Supervise and manage Team (paid and unpaid) including training, work schedules, timely performance reviews and all required HR forms (ensuring flex time, vacation time, sick day requests etc. are current)
• Provide monthly reports and statistical information upon request
• Maintain and administer client services database
• Maintain and periodically review client services policies and procedures for relevance
• Provide overall supervision for food bank room and call centre
• Ensure clients who phone, email or walk-in are referred to appropriate outlets for food assistance and/or community resources
• Address behavioral issues and personal conflicts with Team Members and/or Clients
• Maintain community relationships with external organizations with support of other team members
• Work closely with Agencies department
• Member of Health and Safety Committee responsible for workplace health and safety
• Ensure cyclical responsibilities associated with Client Services are met
• Attendance at events representing Winnipeg Harvest as required
• Provide mentorship and support for volunteers, staff and interns as required
• All other duties as assigned

QUALIFICATIONS:

• A strong belief in the dignity of all humans and a caring and positive attitude
• Ability to work as a team member in a variety of situations
• Excellent interpersonal, written and oral communications skills
• Strong organizational and supervisory skills, including administrative attributes
• Excellent multi-tasking and time management skills
• Familiarity with hunger and poverty issues
• Experience with computer systems and software. IT experience is required.
• Knowledge of resources available relating to poverty and hunger issues
• Post-secondary education and additional language(s) are assets
• Willingness to participate in Non-Violent Crisis Intervention Training and Customer Service Training
• Commitment to the organization’s vision of accessible, healthy and sustainable food for all

40 hour work week – may include some evenings and weekends as required, including rotating Saturday schedule.

Please submit résume and cover letter by 4pm September 28 to:

Director of Client Services and Community Relations
Winnipeg Harvest
1085 Winnipeg Ave. Winnipeg MB R3E 0S2
janelle.duerksen at winnipegharvest.org

Only those selected for an interview will be contacted. No phone calls or emails please.