Position Title: Customer Service Management Technician (1 Position, funding pending)
Work Hours: Daytime between 8:00 and 4:30pm
Term: 35 hours per week, April 23 to August 31 (some flexibility available)
Compensation: $18.00/hr
About this position:
The technician will create a development plan for LITE’s customer service management (CSM) system, which we use to track both donor/supporters and volunteer contributions to the organization. After the plan is approved, the technician will work with staff to reconfigure our current database to increase organizational efficiency and aid staff, board and volunteers organize and track tasks. The work will increase our capacity to engage volunteers working to overcome barriers to employment and find matches for volunteers to meet professionals in our developing employment mentorship program.
Career mentoring and matching with professionals in student’s career of choice is a part of this position. Mentoring will be provided by a volunteer board member who works in the sector of marketing / information systems, and who will oversee the development plan and implementation of changes with input from the Executive Director.
Qualifications:
The job requires a post-secondary student in a related field of studies such as marketing or management information systems as the job requires the creation and implementation of a development plan for LITE’s customer service management (CSM) system. Familiarity with a CSM system is essential, and at least one course in CSM development is desired.
Other desired qualifications:
- Ability to problem solve in a team environment.
- Interest in developing skills in information management.
- Interest and some ability to maintain records and create technical documents.
- Interest in how CED and a community of supporters can address barriers to employment.
- Interest in learning how barriers to employment occur at a systems level.
- Must be a post-secondary student returning to post-secondary studies in September 2018.
- Must be resident of North End and/or Indigenous, Visible Minority or new Canadian. Please self-identify in your cover letter.
- Students interested in careers in information management, business and marketing are encouraged to apply. Please indicate which area you hope to pursue in your cover letter.
PLEASE NOTE: This position is pending funding. Interviews / call-backs will only happen in event of grant funding. (Our fingers are crossed!)
Apply by Monday, April 16 with resume and cover letter to:
Tyler Pearce
Executive Director
203-765 Main Street, Wpg, MB R2W 3N5
Email: tyler at lite.mb.ca
Website: www.lite.mb.ca
