Position: Information and Referral Coordinator Full Time Days

The Information and Referral Coordinator is a member of the Counselling Team, is responsible for the Drop-In Program of the North End Women’s Centre, provides direct service to community women, and provides administrative support to the Centre.

Education and Experience

• Post-secondary certificate in administration or training in counselling an asset
• Experience working with women or families from diverse cultural backgrounds
• Knowledge of, and experience working with Indigenous people particularly in terms of the historical context, traditions, teachings as well as the unique barriers Indigenous women face
• Experience working in a community based organization
• Experience working or living in the North End of Winnipeg
• Other combinations of relevant education and experience may be considered

Skills and Abilities

• Strong written and verbal communication skills
• Ability to work independently and as a team member
• Ability to follow direction and make decisions within the parameters of the job
• Ability to work flexibly in a high stress environment; cover evening shift if needed
• Knowledge of the resources available in the community to women experiencing poverty, homelessness, domestic violence, and/or addictions.
• Non-judgemental and accepting attitude
• Ability to practice professional boundaries
• Computer, administrative and data entry skills

Duties and Responsibilities

Drop In Responsibilities in collaboration with Evening Info and Referral Coordinator

• To welcome visitors to the Centre and continuously promote a community understanding of the Centre’s vision, mission, objectives, policies, programs, and services.
• To manage the drop in area and ensure that participants are adhering to specific policies and guidelines of the Drop In as outlined in the Employee Policy and Procedure Manual
• To ensure all resources, pamphlets, brochures, and posters displayed are up to date and in align with the North End Women’s Centre’s philosophy
• To provide women with information regarding the various programs offered at the North End Women’s Centre and to register them for programs as appropriate
• To process snack orders for Drop- in and Counselling Team (snack storage)
• To complete data entry related to FEFI program requirements (bi-weekly)

Administrative Responsibilities

• To open and close the Centre for day shifts
• To keep appraised of trends in the community, political and socio-economical areas that may impact NEWC programs and services
• To answer phones and take messages for staff members ensuring they are accurately relayed through voicemail or message book
• To ensure the Centre’s garbage and recycling is put out for pick up in a timely manner and in accordance to the City of Winnipeg Standards
• To ensure recycling and garbage bins are unlocked/locked at the beginning/end of day

Other Duties

• To participate in staff meetings once a month
• To participate in team meetings once a month
• To participate in relevant training opportunities as required
• To participate in annual performance reviews

Additional Requirements

• Valid Class 5 license and access to a safe and reliable vehicle an asset
• Satisfactory Criminal Record and Child Abuse Registry Check
• Trauma Informed Certificate or willingness to attend training
• ASSIST Suicide Prevention Certificate or willingness to attend training
• Current CPR/First Aid training or willingness to attend training
• De-escalating Potentially Violent Situations training or willingness to attend training

Job Status: Full time, 37.5 hours per week (8:30-4:30pm) Monday to Friday
Salary Range: $14-19 per hour (dependent on qualifications and experience)
Closing Date: Friday August 03, at 4:00 PM
Start Date: September/October 2018

Resumes and a cover letter may be submitted by email, mail, fax, or in person to:

Rosa Maria Garcia de Gonzalez
Counselling Manager
North End Women’s Centre
394 Selkirk Avenue, Winnipeg, MB R2W 2M2
Fax: 204-586-9476
Email: rosamaria at newcentre.org

For a full Job Description please contact rosamaria at newcentre.org. For more information on NEWC go to our website at newcentre.org