Role Overview

Reporting to the Manager, Member Service, the Member Service Representative (MSR) Floater serves as a knowledgeable and confident ambassador for the credit union products, services, and values, identifying opportunities that best suit the members’ financial needs. Working in a fast-paced environment, MSR Floater will be responsible for supporting members with day-to-day banking needs and other tasks such as answering member inquiries, providing advice regarding ACU credit union products & services, and referring members to other specialists within the credit union. The successful candidates will be required to float and work at different branches within the city of Winnipeg.

KEY ACCOUNTABILITIES

• Provide a high level of service by attending to members and visitors in a courteous and professional manner, ensuring all advice and service delivery standards are met and exceeded at all times.
• Analyze the members’ needs to determine alternative credit union services and products that will benefit the member most.
• Provide advice and service delivery on credit union products, ensuring that referrals are directed to the appropriate person or department within the credit union.
• Solicit new members and contribute to the overall business development through service excellence and product knowledge.
• Meet personal and referral targets, as well as work in collaboration to successfully achieve overall branch and business targets.
• Provide transactional service to members by processing cash/cheque deposits, withdrawals, loan and utility payments, money orders, etc.
• Ensure all inquiries, information requests and transactional services are completed accurately and efficiently.
• Resolve member complaints and problems when possible, referring more complex problems to the appropriate person or department - ensuring seamless member service.
• Observe and adhere to all credit union policies and procedures on internal control and risk management including security requirements for cash custody & safe guarding, frauds, forgeries and robbery procedures.
• Stay abreast of all product knowledge, functional processes and procedures in order to facilitate quality and seamless delivery of service to members.
• Understands, respects, and supports ACU’s commitment to corporate social responsibilities, respectful workplace and diversity initiatives.
• Employees are required to keep strictly confidential the affairs of anyone whose private information becomes available to them in the course of their duties.

EDUCATION AND EXPERIENCE 
The competencies for this position typically obtained through the achievement of a grade twelve diploma, plus two to three years of job related experience.  
 
QUALIFICATIONS

• Cash handling experience including counting and balancing activities
• Excellent customer service skills with effective problem solving skills to resolve member issues and concerns
• Effective communication skills with a focus on building relationships
• Strong attentions to details with ability to act and learn from constructive feedback
• Self-starter with effective multi-tasking and organization skills
• Proven experience with various computer applications including but not limited to Microsoft Suites (Word, Excel, Outlook)
• Knowledge of credit union products and services, policies and procedures is an asset.
• Ability to communicate fluently in English in both verbal and written 

Additional requirements:

• Availability to work evenings and Saturdays is required.
• Availability to work at all of the Assiniboine Credit Union locations within the City of Winnipeg is required.

Who we are:

As one of Manitoba’s Top Employers (2021), the culture of Assiniboine Credit Union is supportive of the individual while focused on the greater community. You’ll be motivated by shared values and encouraged to always think about how, through financial sustainability, we can do more for our members, our employees and our community.

Choosing to work at Assiniboine Credit Union means that you’ll be working for an organization that…

• puts people, planet and prosperity first,
• values diversity and inclusion,
• is focused on social and environmental responsibility,
• supports employees through training programs and long-term career development,
• offers a competitive total compensation program which includes bonuses, a matched pension program, and health and dental benefits
• If doing things differently and doing more is part of who you are, join us on a rewarding journey where your personal aspirations and career goals can align.

To be considered for this opportunity, please submit your application & complete the required screening questions. We thank everyone who applies but only candidates selected for an interview will be contacted.

We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work.