CEDEC Small Business Support Network is pleased to invite you to attend the third in a series of online monthly webinars to be held through 2013-2014. These webinars will be reviewing some basic, but often overlooked strategies that can significantly increase the value of our business. Our featured speaker, Aaron Patella, a Bishop’s University Graduate with over 20 years of business experience and has over 1000 hours of practical and theoretical training in leadership and excellence (leading groups, active listening, fixing objectives and action plans, etc.).

Aaron Patella is a Bishop’s University Graduate with over 20 years of business experience and has over 1000 hours of practical and theoretical training in leadership and excellence (leading groups, active listening, fixing objectives and action plans, etc.).

Visit Aaron's "The blog" and LinkedIn profile.

Customer Satisfaction By Designing Satisfied Clients

If you like selling things, which you should in business, you want to make a business that is there for your clients. It takes an understanding of what our customers want and what they need to accomplish.

When we have completely integrated this knowledge into our business model, then we have a business that is set to go gangbusters because we are meeting our customers' expectations. 

In this webinar you will learn:

• the “jobs–to-be-done” approach to determine what your clients want
• how your product/service meets clients’ needs
• how customer experience can drive the way you promote and develop your product/service

Format: