9:00am to 4:00pm
West End Commons (641 St. Matthew's Ave.)
CCEDNet Mbrs: $50 | Non-Members: $125 | Join CCEDNet
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Whether you run a social enterprise, co-operative, or non-profit doing community-based development, service is at the heart of your mission and is crucial for your success. But, it can be hard to keep a focus on excellent service in the face of tight budgets and the complex challenges you’re working on in your communities. This active-learning session will cover the basics of creating a service culture in your organization. This will improve your internal organization and ensure the great work, service, or programs you offer are accessible and useful for your community.
Learning outcomes include: exploring the key elements of professionalism, mapping your client/customer experience, managing risk, dealing with challenging situations, and coaching for service excellence. Take away a self-assessment and the beginnings of a personal action plan to improve the service culture of your organization.
FACILITATOR
Jackie Hope, B. Comm. (Hons.), M.Ed., is the founder of KIBO Group, specializing in curriculum development, instructional design and facilitation.
Known for developing training that is engaging, experiential and tailored to learner needs, Jackie has honed her craft designing and facilitating training programs, courses, seminars, and presentations for local, national and international stakeholders in industry, secondary/post-secondary institutions, language schools, and non-profit organizations.
Throughout her career, Jackie has managed various community programs and projects across industries and content areas, including customer service, communications, operations, entrepreneurship, business planning, financial literacy, home ownership, health, EAL/ESL, program replication, workplace safety and health and train-the-trainer programs.
This workshop is presented by Spark - a pro bono matching service of the Canadian CED Network. These learning events are made possible by the generous support of United Way Winnipeg.
