Conflict Resolution & Training

91 Bellevue Avenue

Toronto ON M5T 2N8

416-925-2301

www.ststephenshouse.com

Position:                      Coordinator of Social Enterprises (Training and Organizational Services)

Employment Status:    Bargaining unit, CUPE

Reports to:                  Manager, CRT

Salary band:                Band 10

General Function:

The position is responsible for building and coordinating CRT’s professional training and organizational services, as outlined below, including supervision of the roster of 12-15 contract trainers and associates.

A. Service   Responsibilities:

1.  Develop and implement business and marketing plans for our Social Enterprises
2. Outreach to develop new clients
3. Develop training and organizational service in response to client needs for  training and organizational services, prepare proposals, conduct contract negotiations, prepare and execute contracts
4. Recruit, train and supervise the roster of contract trainers and associates
5. Facilitate sales growth and business development
6. Deliver mediation and communication training and organizational mediation, facilitation and consulting interventions
7. Negotiate and contract the delivery of training and organizational services by contract trainers, associates and other staff, and provide supervision and support on individual contracts
8. Work with the Manager to set policy around fees charged, fees paid to trainers and associates, and other policies on Social Enterprises

B.     Organizational Responsibilities:

1. Actively participate in and prepare for individual and team supervision sessions, including the establishment and evaluation of an annual goal plan
2. Attend internal and external meetings as assigned by supervisor
3. Maintain up-to-date case records and timely submission of service statistics and monthly time sheets
4. Participate and cooperate with health and safety regulations and instructions
5. Communicate any concerns or developing problems to the manager immediately
6. Adhere to all programs and House policies and procedures and ensure confidentiality is maintained on all client, staff and agency matters
7. Cooperate and participate with health and safety instructions and directions for a safe and healthy workplace.
8. Use online time and labour system

Qualifications

•  B.A. and 3 years  experience in small business and/or social enterprise development and management, or combined equivalent education and experience
• Minimum 2 years’ experience or training in adult training design
• Experience and/or training in alternative dispute resolution is strong asset
• Able to speak and write confidently and persuasively in negotiations, presentations and training
• Strong judgment and accountability as evidenced by quality of contracted training services
• Excellent written and verbal communication skills in English
• Skilled in database management, MS Office applications / and functionality of tables, charts, presentations, spreadsheets and hardware, internet and email
• Minimum 1 year supervisory experience
• Strong organizational skills

Interested applicants are invited to send their résumé and cover letter by Monday October 15, 2012, 4:00 p.m. to:

 St. Stephen’s Community House

260 Augusta Avenue

Toronto, M5T 2L6

Attention: Human Resources

Email: recruitment@ststephenshouse.com

Fax: 416- 925-2271

We thank all applicants for their interest but only those selected for an interview will be contacted. No phone calls, please.

St. Stephen’s Community House is an equal opportunity employer and encourages applications from all qualified persons.