Want to do work that makes a difference?
We work to change lives. Check out our mission, vision and values on our website. Don’t forget to read about how we work with our participants to make a difference.
The Organization
Momentum is an award winning and nationally recognized community economic development organization utilizing innovative approaches to poverty reduction. We’re striving to be an employer of choice and were selected as one of Alberta’s Top 50 Employers for 2011. We provide competitive compensation and benefits with an unparalleled work environment. We’re professional and diverse so you’ll find a range of people and backgrounds working here anywhere from an MBA to Social Work and everything in between.
We’re serious about our work but we don’t take ourselves too seriously and love to celebrate and have fun along the way. We have high standards within a supportive setting that allows us to achieve a lot and have meaningful impact in the community. We’re good corporate citizens with sustainability being one of our values and take care to reduce our environmental footprint. Please check out our website for more information on Momentum and what it’s like to work here. If this sounds like a place where you want to work, please review the position below to see if there’s a fit with your skills and experience.
Who We Need
We’re looking for a generalist techie who is a customer service superstar. You love to figure out how things work and then make them work better. You are a problem solver who aims to please and stops at nothing to troubleshoot challenges for colleagues. You see the opportunities in this new role to learn new skills and display your talent while demonstrating your commitment for great work.
Responsibility:
This is a generalist role that provides staff support in the areas of desk side IT, basic software support, audio visual equipment (AV), telecommunications, mobile devices and peripheral equipment. Your ability to troubleshoot and work with staff to resolve end user IT and application issues will be your core operational activity.
Key areas:
Triage IT support requests and perform troubleshooting
Provide desk side and classroom support for staff relating to hardware, software and AV issues
Primary Relationships:
Supervised by: Information Technology Manager
Finance Director
Major Responsibilities:
IT Support
- Configuring and deploying computers, monitors, keyboards, mice and printers to staff members
- Performing routine network maintenance including but not limited to: creating user accounts, resetting passwords, installing and maintaining client software, testing and restoring file backups, troubleshooting internet and desktop connectivity
- Ensuring public access laptops and desktop computers, printers, and faxes are functional
- Maintaining accurate, comprehensive asset tracking lists
- Monitoring server backups and antivirus software
- Supporting NEC telephone system, including voicemail and extensions
- Implementing hardware and software security procedures
- Performing project work as requested by the Information Technology Manager
User Support
- Triaging IT support requests from staff members, troubleshooting and resolving issues
- Providing support and troubleshooting for Apple iPhones and iPads
- Delivering staff training/orientation on software or hardware
- Supporting staff with remote access issues, set up and challenges
- Tracking and identifying recurring problems that could indicate the need for hardware or software upgrades, or user training
- Providing audiovisual support to contract instructors and staff
- Staying current on the latest desktop or mobile device technologies
Qualifications
- Excellent customer service and interpersonal skills
- Ability to learn and apply new skills quickly
- An appropriate undergraduate degree/diploma or technical certification: Microsoft Desktop Certification, A+ and/or Network+ certifications an asset
- 1 to 3 years technology support experience
- Very good knowledge and experience with Microsoft Windows 7, Microsoft Office 2013, Adobe Reader, Acrobat and Creative Suite; knowledge of Raiser’s Edge and The Exceptional Assistant databases an asset
- Very good knowledge and experience with Apple iOS including iPhone, iPad and MDM
- Good knowledge of and understanding of desktop, laptop, peripheral and mobile device hardware
- Experience with or demonstrated ability to learn telecommunications systems (telephone features, messaging systems, conferencing, etc.)
- Ability to prioritize and discern urgent vs. important actions
- Exceptional team player, with an ability to act on your own initiative while working independently
- Excellent problem solving skills
- Experience in Not for Profits considered an asset
- Detail oriented, flexible and unfazed by unforeseen issues
- Stays current and takes a genuine interest in general and emerging technologies
To apply:
Please forward resume with covering letter:
Via e-mail to: job at momentum.org.
State competition number in subject line of email.
Or by mail: #16, 2936 Radcliffe Drive SE, Calgary, Alberta T2A 6M8
Or Fax: 403.235.4646
Attention: Hiring Committee
Competition Number: MOM0302
Closing Date: Until suitable candidate is found
Applicants must state salary expectations in their cover letter. Momentum is an equal opportunity employer. Persons from diverse groups are encouraged to apply. We wish to thank all applicants for their interest, however, only those selected for interviews will be contacted.
