The Homelessness Information Partnership of Winnipeg (HIPW) is seeking a dynamic individual to manage information, translate information into knowledge and who has the ability to leverage this knowedge into action.

The Information Manager provides support for the various stakeholders and partners making use of HIFIS4 through the HIPW Information System (HIPWIS). The HIFIS4 system is a web-based shared information system designed for daily operational use by organizations providing services to persons who find themselves in situations of homelessness and/or marginalized housing. The use and implementation of HIFIS4 is dependant on its ease of use, situational effectiveness, and reporting capacity for organizational decisions as well as sector wide clarification and understanding of individuals journey’s into, through, and out of marginalized housing and homelessness support systems.

The Information Manager will report to the Coordinator of the HIPW service, and is expected to work collaboratively with complex and multiple stakeholder groups. Stakeholder groups include direct service staff, program managers, and funders of homelessness service agencies.

The information manager will be required to support ongoing development, implementation and analysis of inputs and reporting based on use of the HIPWIS HIFIS4 instance.

DUTIES AND RESPONSIBILITIES

HIPW Information Management (80%)

• Work directly with the members of the Governing Committee, Working Group, and Advisory Committee, providing shared reporting and interpretation of information from the database upon request;
• Support various initiatives with analytics expertise as required;
• Responsible for the development and execution of a plan to provide reporting services participating partners, or to support internal resources within these partners in generating reports in response to internal needs;
• Collaborate with end users to determine report intentions and requirements;
• ensure proper testing and validation of report information;
• Provide documentation and support to end users on standardized as well as ad hoc reports;
• Develop and support capacity for reporting services to funding agencies as required, including but not limited to: the City of Winnipeg, the Province of Manitoba, and the Government of Canada;
• Ability to use (or demonstrate an aptitude to learn) required software such as MS SQL, MySQL, & Crystal Reports to create and adapt technical and non-technical reports;
• Identify potential barriers to data input and meaningful information output within the HIPWIS;
• Present reporting data in a way that is meaningful, visually interesting and readily accessible to for various user-organization, stakeholders and Government;
• Support Coordinator in their role of Shared Service Privacy Officer to ensure that all requirements under the Personal Health Information Act are met, in collaboration with privacy officers from each of the participating partners;
• Work with all stakeholders to ensure that data provided within the HIPWIS is of sufficient quality to meet the objectives of all parties;
• Develop reports, proposals and budgets on behalf of all partners after due consultation; and
• Perform other planning, coordination and implementation tasks as assigned by the Coordinator.

HIFIS Community Support and Implimentation (20%):

• Provide peer led training/re-training on using and maintaining HIFIS to existing and new HIFIS users; this includes one-on-one training to key technical staff in organizations as time allows, and organizing/attending joint training on a quarterly basis;
• Support interested organizations as they set-up/migrate/integrate systems with advice and hands-on support for HIFIS set-up and use;
• Support agencies using HIFIS in exporting data to National Headquarters in a consistent and accurate way on an annual basis or as needed basis;
• Develop accessible and up-to-date information and documentation about the HIFIS system and makes it available to organizations working with people experiencing homelessness;
• Bring all organizations using HIFIS together on an annual basis to problem solve, share information, and work to improve data quality overall;
• Remain in regular contact with the Federal government’s representatives and technical support to ensure information and issues are shared in a timely manner with the goal of improving HIFIS when necessary.

SKILLS AND QUALIFICATIONS

• Post-Secondary Degree in Economics, Health Information Management, City Planning, Business Management, Sociology or related data driven disciplines preferred;
• A minimum of 2 years experience in conducting increasingly complex reporting, analytics, and problem solving in a complex, multi-stakeholder environment;
• Expertise in or lived experience of cross-cultural situations and/or marginalized populations;
• Project and/or process management skills and experience and ability to manage external relationships (both clients and organizational partners) and demonstrated ability to deliver to targets;
• Ability to translate information and meaning between data requestors, funding bodies, policy-makers, organizational managers;
• Excellent written, oral and presentation communications skills, interpersonal and organizational skills;
• Report writing including critical thinking, presentation and analysis, creative thinking and problem solving;
• Ability to make independent, evidence based defensible decisions;
• Working knowledge of data extraction and analysis;
• Communicate effectively verbally and in writing to both technical and nontechnical users;
• Excellent computer skills for use in word processing, research, communications;
• Self-motivated with the ability to work independently and within an extended team structure;
• Ability to communicate and motivate users on both technical and non-technical levels regarding data collection, analysis and interpritaiton;
• Understanding of and sensitivity to issues related to homelessness, affordable housing, poverty, not-for-profit operations, and social justice is an asset;
• Working knowledge of Crystal Reports software is an asset, training can be provided to the correct individual.

POSITION DETAILS

The Information Manager is a contract position to April 1st 2018 (may be extended depending on funding), employed by the SPCW and supervised by the Coordinator of the HIPWIS. Employment is full-time (37.5 hours per week) at an hourly rate of $22-25 based on experience. Interviews are anticipated to take place mid-June with a start date late June/early July.

Apply by June 12, 2017 with resume and cover letter to cmaes at spcw.mb.ca