Can you provide both excellent customer service and precision payment processing?

With accounts receivable as their core focus, the Donor Services Coordinator provides primary coordination of the processing of campaign gifts/pledges and pledge payments in accordance with standard policies and procedures. Reporting to the Director, Finance and a member of the bargaining unit Unifor Local 191, this position will specifically:

• Enter campaign gifts and pledge information into a Constituent Relationship Management (CRM) System
• Record payment schedules and methods, clarifying information with donors as required
• Process payments, prepare bank deposits and issue receipts to donors
• Conduct analysis and follow-up of outstanding pledge collections (i.e. accounts receivable analysis)
• Assist in training campaign staff on gathering pledge documentation from workplaces
• Assist donors with questions related to their pledge or payments
• Help with monthly bank reconciliations
• Ensure accuracy of donor records and perform data maintenance activities as required
• Support others in the finance department by performing other duties as assigned including bookkeeping functions

You are a highly accurate, detail-oriented person with a strong customer service focus and a substantial ability and interest to work with technology.

You are dedicated to making Winnipeg a better place to live, and you possess the following qualifications:

• A business certificate and two years’ related experience (or an equivalent combination of education and related experience)
• A minimum of two years’ experience using revenue tracking software or a CRM system, and intermediate level Excel skills
• Exceptional organizational skills, with particular attention to detail
• Strong interpersonal skills
• Ability to learn and thrive in a dynamic, fast-paced, changing environment and manage several tasks simultaneously
• Ability to work independently and as part of a team, to take initiative and demonstrate curiosity, imagination and resourcefulness
• Occasional (paid) overtime is required as part of month-end or year-end accounting cycles

Please forward cover letter (indicating the role and where you saw the position advertised) and résumé by Friday, November 24, 2017 directly to:

Cindy Stephenson, Director, Organizational Development
United Way of Winnipeg
580 Main Street, Winnipeg, Manitoba R3B 1C7
Fax: 204-453-6198
Email: careers at UnitedWayWinnipeg.mb.ca
Visit UnitedWayWinnipeg.ca for more information