Settlement Support Worker is a member of the Community Support team; and provides direct services to the participants of the Settlement Support Program. The Settlement Support Worker will provide a welcoming space for newcomers, build relationships, provide support through the Settlement Support Program, and will connect newcomers to their community by providing opportunities for cross-cultural interaction and education.

Qualifications

• Post-secondary degree or certificate in the social services field (other combinations of relevant education and experience may be considered)
• Knowledge and experience in settlement and adaptation issues including personal experience with immigration and refugees
• Knowledge of, and experience working with Indigenous people particularly in terms of the historical context, traditions, teachings as well as the unique barriers Indigenous women face
• Experience working in a community based organization or/living in the North End area
• Knowledge of working from a trauma-informed, harm reduction, participant centered and anti-oppressive frame
• Fluency in languages targeted by a portfolio (French, Swahili, Lingala, Kirundi, Kinyarwanda, Ga, Twi, Ewe, Arabic, Dari, Farsi, Kurdish, Dzongkha, Karen, etc.) is considered an asset
• Ability to practice from a social justice orientation: harm reduction, pro-choice, social determinants of health, human rights, social development, population health, health equity, trauma informed practice, triple trauma paradigms
• Able to facilitate an inclusive approach in working with individuals from diverse backgrounds
• Able to work in a multi-disciplinary environment with respect, professionalism, co-operation, sensitivity, and cultural awareness
• Ability to work within the impacts of the social determinants of health in an effective and non-judgmental way
• Knowledge and understanding of Indigenous cultures, languages, customs, values, and traditions
• Knowledge of the legacy of residential schools, colonization, assimilation, and the impacts of such history on the health of individuals
• Advanced organizational skills with the ability to manage workload and meet deadlines
• Strong communication, interpersonal and facilitation skills
• Excellent interpersonal, written and verbal communication skills
• Ability to work independently and as a team member
• Ability to follow direction and make decisions within the parameters of the job
• Ability to work flexibly in a high stress environment, adapting to the needs of the group/participant
• Knowledge of the resources available in the community to women experiencing poverty, homelessness, domestic violence, and/or addictions.
• Strong organizational, planning, and time management skills
• Non-judgemental and accepting attitude
• Ability to practice professional boundaries
• Ability to deal with crisis situations in an appropriate manner

Duties and Responsibilities

• Provide group support sessions and one-on-one supports
• Ensure strong partnerships with ethno-cultural community organizations, and other agencies and organizations serving immigrants, refugees, and indigenous peoples in the community
• Provide crisis intervention when needed
• Act as an advocate in a variety of systems
• Deliver public education/training as and when required

Additional Requirements

• Valid Class 5 license and access to a safe and reliable vehicle an asset
• Satisfactory Criminal Record and Child Abuse Registry Check
• Trauma Informed Certificate or willingness to attend training
• ASSIST Suicide Prevention Certificate or willingness to attend training
• Current CPR/1st Aid training or willingness to attend training
• De-escalating Potentially Violent Situation Training or willingness to attend training

Job Status: Full Time, Term (until March 31, 2021 with possibility of extension)
Hours: 37.5 hours/week (days, evenings, weekends)
Closing Date: March 23, 2020
Start Date: TBA (April/May 2020)
Salary Range C: $18 - $24 per hour

Resumes and a cover letter may be submitted by email, mail, fax, or dropped off:
Lisa Carriere, Community Support Program Manger
Fax: 204-415-4672 Email: lisa at newcentre.org

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