Our programs are delivered in partnership with community economic development organizations and universities in BC, Alberta and the United States. The organization has more opportunities than it can currently respond to, and this position is critical to our ability to respond to those opportunities. We are seeking someone who can hit the ground running, as they say.

This position offers good compensation, exceptional learning and development opportunities and a chance to do something meaningful.

Other benefits include working at Victoria’s most progressive co-working space The Dock: Centre for Social Impact and the possibility to earn the Simon Fraser University Certificate for Community Economic Development ($4,800 value).

Compensation is commensurate with experience. Your cover letter should include monthly salary expectations.

Applications will only be accepted that:

• Are emailed to nicole@sustainabilitysolutions.ca by January 15 with the subject line: Application: Operations Manager [Your name]
• Include your cover letter, resume (or cv) and a sample of your writing (blog post, article or report) as one pdf attachment.
• Include addresses for your LinkedIn and work/project related social media.
• Include a list of programs and applications that you use regularly and the number of months or years you have been using them.
• Include 3 references.

Applications will be accepted until January 15, 2015; however, if necessary we will re-open this opportunity until a match is found. Our preferred start date is February 2, 2015 or earlier.

We appreciate all applications, but only those shortlisted will be contacted.

No phone calls please.

JOB PURPOSE

The purpose of this full-time position is to achieve operational excellence and ensure all systems run smoothly. The role will uphold the reputation of the organization by meeting or exceeding all service delivery promises.

This is a new position and will enable growth, the creation of important new programs and new revenue streams by introducing systems improvement and efficiencies to organizational processes.

RESPONSIBILITIES

1. Outreach and Engagement (30 - 40%): The Operations Manager will be responsible for implementing, measuring and improving all programs and systems that support our relationships and engagement with our network, such as:

• A monthly newsletter
• A website
• Social media program
• Two annual outreach and engagement campaigns
• Entering data into the customer relationship database
• Responding to requests from enrolled students
• Implement feedback systems and loops
• Implement a continuous cycle of improvement
• Write pithy summaries of events, catchy subject lines and calls to action

2. Operational Excellence (60 - 70%): The Operations Manager will be responsible for ensuring all aspects of the operation run smoothly including:

• Operational analysis, planning and improvements
• Negotiated contracts are signed and delivered
• Production of course materials
• Course/event logistics: ensure all details of courses; online web conferences and other events are taken care of
• Assist with creating and updating budgets
• Accounts payable
• Student records
• Organizational files and reporting

REQUIRED

• Commitment to developing communities that nourish people and places.
• Genuinely cares about delivering value to everyone involved in our network – those who pay for our programs and those who we pay to help deliver our program.
• Reliable. Consistently delivers high quality work on schedule.
• Organized personality. Comfortable working in dynamic environments.
• Mindful and emotionally mature.
• Meticulous attention to detail. Critical eye for proofing documents and website content.
• Great time management skills and experience with time management systems.
• Experience managing budgets.
• Experience managing and measuring communication programs including social media, website, newsletters.
• Uses data to persuade and makes proposals that solve important problems.
• Highly skilled and fast computer user.
• Regularly uses social media for network building and community engagement.
• Deftly employs steps to run a continuous cycle of improvement.
• 3 – 5 years experience in project or program management.
• Is at a point in his or her career where you are thirsty to excel, push your own boundaries, do important work and create something valuable.
• 1-year experience working independently (from home or as a self-employed contractor) without daily support.
• Strong preference for the candidate to be located in Victoria, BC. Possibility that the position can be located in Vancouver for the right person.
• Candidates should have experience with 75% of the programs listed below and/or be fully confident that they will be able to skillfully use all the programs below within 2 weeks of starting:

WHAT YOU CAN EXPECT

• Access to some of the most committed, ethical and accomplished practitioners in the fields of localization, community organizing, social enterprise and community-based economics in North America.
• To be surrounded by mission-driven people who operate with very high standards of integrity, professionalism and efficacy.
• Intense computer work.
• To set goals and be supported to undertake self-directed learning to meet your goals.
• To be appreciated.
• To be held accountable.
• Fluctuating and flexible work hours.